This brand new one day course from Welcome to Excellence will allow you and your staff a session jam packed with practical advice allowing your business to attract and delight all your customers.
The accessibility market is worth well over £12billion to the UK holidays and leisure market so it’s more important than ever to make sure your business is as prepared as possible to welcome everyone.
Did you know that 1 in 5 people in the UK have some form of impairment? That could be a physical disability or mental health which may affect how they manage social situations? This can sometimes be the biggest barrier for businesses who are only doing the bare minimum for wheelchair users but not considering all customers with a wide range of other disabilities whether visible or not.
This new course is designed to boost the confidence of staff in anticipating the needs of their visitors and helping to meet the needs of all disabled customers – a positive attitude can make all the difference.
Most disabled customers are more loyal to a business that has assessed its accessibility, so by providing for the needs of these customers you are more likely to build a regular relationship with them. They are also normally accompanied by friends or family who support them and so they also increase the average spend during a visit.
The course delivery itself is interactive, you won’t be sat listening to someone telling you what you should be doing. Exercises and discussion are a better way to learn and the participants of the sessions will learn practical tips on how they can change the smallest parts of someone’s visit to make it as easy as possible for them.
If you would like to book a day course with Purple Cloud Consultancy through Welcome to Excellence you can organise this on an open or in-house basis and we can tailor our course specifically to your business to maximise the content your team will learn during their day with us.
Get in touch for more information or visit the course details page for more information on pricing, availability and dates.