Welcome All

Welcome All 2015-10-19T09:05:44+00:00

Make sure your staff know how to provide great service to every single one of your customers. Everyone is different and has different needs – this course provides an insight into sensory, mobility and learning disabilities and reveals how to communicate effectively with all customers. Smart businesses know how to make everyone welcome.

UNDERSTAND

  • Discover how to welcome visitors with many different kinds of disability
  • Become confident in what to say and how to say it
  • Provide just the right kind of personalised service to everyone

ATTRACT BUSINESS

  • Make customers with disabilities comfortable and welcome, so your business can build a good reputation and attract more business
  • Identify and make practical changes that improve the customer experience for everyone

COMPLY

  • Make sure your business meets legal and ‘best practice’ requirements on being accessible to all

FIND OUT MORE ABOUT THIS COURSE:

The course will create an understanding of the importance of providing great customer service to customers with disabilities as well as knowledge about how to do so.

This definitive one-day training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.

Welcome All covers:

1. Introduction

  • Attitudes and behaviour
  • Personal objectives
  • Why accessibility matters
  • Legal requirements
  • Accessibility means business
  • First class service for all

2. A positive approach

  • Everyone is an individual
  • Visible and invisible disabilities
  • Removing barriers

3. Effective communication

  • Communicating with deaf and hearing impaired customers
  • Communicating with visually impaired customers
  • Communicating with customers with learning disabilities
  • Communicating with customers with a speech impairment

4. Improving accessibility

  • Ensuring a warm welcome
  • Helping wheelchair users
  • Accessible food and drink facilities
  • Accessible accommodation
  • Accessible attractions
  • Accessible transport services

5. Making a real difference

  • Your own action plan

6. Assessment activity
7. The Equalities Act
8. National Accessible Scheme

Open courses
Open courses are organised according to demand around the region.  These courses are ideal for smaller businesses or for larger businesses only requiring training for a small number of staff.  One advantage of attending an open course is the opportunity to meet and discuss ideas with other participants from a variety of backgrounds.

In-house courses
In-house courses can be run for a company or several companies, colleges, associations or groups.  In-house courses offer a great opportunity to tailor the content to a specific business.

Trainer Training
It is also possible to deliver training through your own team by participating in the ‘train the trainer’ scheme.  This can give you extra flexibility as well as making sure the training is totally geared to your own business needs. Successful participants receive full trainer support materials and a trainer certificate.

‘Informative, interactive and extremely useful.  Great trainer.’

‘Beneficial for all members of staff.  Would recommend to other employers’

‘The training provided fresh thinking towards customer service’

‘I didn’t really want to go on this course, thought that it was irrelevant for my job role, but I thoroughly enjoyed it, learnt a lot and think it is relevant for all of us.’

‘I think everyone should attend at least every 2 years to maintain consistency of standards.  Trainer was very professional and interesting.’

‘The whole programme was very interesting and enjoyable’

‘Good delivery, lots of audience participation, fun and informative’