Other Welcome to Excellence Courses
Welcome to Excellence is a suite of high impact nationally available courses covering a range of customer service topics. Our training courses are all employer led and have kept pace with changing customer and business needs through regular updating.
Win More Conference and Events Business
This one-day interactive programme will help hospitality, leisure and tourism businesses boost sales for meetings, conferences and functions.
Welcome All Customers disability awareness course
An insight into how to meet the expectations of people with disabilities or specific needs. Welcome All Customers offers practical advice on how to improve your service and welcome to customers and explains the key aspects of the Equality Act 2010.
Welcome International customer service course
How to provide an exceptional customer service experience to visitors from overseas as well as build effective relationships with colleagues from other countries.
Welcome Line (telephone) customer service course
Designed specifically to make sure that all telephone and email contact with customers is first-class. Welcome Line will help improve communication skills as well as help you handle difficult calls and show you how to up-sell and increase sales.
Welcome to Excellence Courses for Supervisors, Managers and Proprietors
Lead, Motivate and Succeed customer service course
Inspires first-time managers and supervisors to become great team leaders and inspire world-class performance from your team.
Welcome Management customer service course
For managers and proprietors, this course shows you how to develop and implement an effective customer service strategy for your organisation.
Customer service courses for other sectors
This course will help you communicate successfully with, and provide excellent customer service to, patients and their relatives, friends and carers and your colleagues.
Business Development courses
Win More Conference and Events Business
This one-day interactive programme will help hospitality, leisure and tourism businesses boost sales for meetings, conferences and functions.
Environmental awareness courses
Environmental courses
Discover how the principles of green tourism can help you control costs, improve efficiency and attract a rapidly expanding market who appreciate special and authentic experiences.
Welcoming Walkers and Cyclists
Discover what you can do to make your business walker and cyclist friendly and how to use promotional activities to enable you to capture a part of this growing market.
Destination versions
Customised destination programmes combine ‘Welcome Host Gold’ customer service skills with destination knowledge enabling you to provide excellent customer service to visitors and local residents.