Lead Motivate and Succeed Management Course
This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service. It is ideal for first-time line managers and supervisors working in the hospitality, leisure, travel, tourism, retail or financial sectors. The course is equally suited for students preparing for employment in the service sector.
Lead, Motivate and Succeed will help participants to:
- Set objectives for organisations, teams and individuals
- Improve your management and leadership skills
- Communicate effectively
- Create a customer-focused culture within a team
- Deal with any problems and handle difficult situations
Find out more about this course:
Lead, Motivate and Succeed is a stimulating and inspiring one-day customer service training management course that will empower first-time managers and supervisors to get the most out of their team. This exciting mix of personal action planning, group activity and expert tuition will provide an insight into the art of leadership as well as practical tips on how to motivate your staff to excel.
Lead, Motivate and Succeed covers:
- Setting objectives
- Vision and mission
- Components of great customer service
- Organisational, team and individual objectives
- Effective delegation
- How to avoid the pitfalls
- The seven steps
- Managing change
- Attitudes to change
- Do’s and Don’ts
- Changing the culture
- How to be a postive leader
- What makes a good leader
- The difference between leading and managing
- Leadership styles
- Defining your own leadership style
- Action-centred leadership
- How to motivate and inspire your team
- What motivates people?
- How to respond to diversity in your team
- Effective communication
- Focus on skills
- Create the culture
- Manage your team
- How to set standards
- How to deal with problems
- You as the leader and manager
- Action planning
- Assessment activity
Open courses are organised according to demand around the region. These courses are ideal for smaller businesses or for larger businesses only requiring training for a small number of staff. One advantage of attending an open course is the opportunity to meet and discuss ideas with other participants from a variety of backgrounds.
In-house courses can be run for a company or several companies, colleges, associations or groups. In-house courses offer a great opportunity to tailor the content to a specific business.
It is also possible to deliver training through your own team by participating in the ‘train the trainer’ scheme. This can give you extra flexibility as well as making sure the training is totally geared to your own business needs. Successful participants receive full trainer support materials and a trainer certificate.
“Very good and interesting. Also fun!”
“The course was very good. I really enjoyed the Lead, Motivate and Succeed training session
“Interesting and helpful in day to day supervising”
“Found the course very interesting and can take a lot of information away from it”
“A lovely informative session our workplace will benefit from”
“The majority of the course was extremely helpful, will be taking a lot back to work with me!”