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The ONE Brexit article you really should read…

2019-10-30T14:50:40+00:00October 30th, 2019|Latest News|

I have a nagging feeling that 300 years from now, when we’re all dust, historians will look back at 2019/20/21 and label them as ‘the angry years’. There’s a whole lot of puce people shouting at the news. If you want Brexit you’re angry. If you don’t want Brexit you’re angry. [...]

Excellent Customer Service Training Is The Key To Success!

2019-09-11T14:43:26+00:00August 13th, 2019|Latest News|

EXCELLENT CUSTOMER SERVICE TRAINING IS THE KEY TO SUCCESS! This year, Brunel’s SS Great Britain in Bristol were presented with the prestigious Portimão Museum Prize and hailed as Europe’s most welcoming museum by the European Museum Forum. Liam Tolhurst, Head of Visitor Experience at the SS Great Britain Trust, credits investment [...]

‘Welcome to Excellence’ celebrates 400,000 participants on its customer service training courses

2019-05-09T15:06:21+00:00May 9th, 2019|Latest News|

Welcome to Excellence, the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, is celebrating 400,000 course participants. Fuelled by their success in the tourism industry, Welcome to Excellence has extended their reach of customer service training beyond tourism, leisure and hospitality and now also provides training [...]

Why Customer Service Can Make or Break a Company

2018-10-30T15:34:55+00:00November 15th, 2018|Courses|

AVERAGE customer service vs GREAT customer service Try thinking back to the last time you enjoyed a great customer service experience – what made it special?  Was it the way someone dealt with your complaint, processed an order or did something totally awesome to make your day? Now think also about [...]

Best Ways to Motivate and Lead a Team

2018-10-27T12:45:07+00:00October 27th, 2018|Helpful Tips|

Have you ever considered becoming a great leader, someone who can motivate, inspire and get the best from your team? Well now you can by taking one of our Welcome to Excellence Customer Training Courses. Some people are natural born leaders, however, anyone with a passionate drive to learn and develop [...]

Welcoming All Customers – A Training Course by Welcome to Excellence

2018-10-24T10:29:31+00:00October 18th, 2018|Courses|

This brand new one day course from Welcome to Excellence will allow you and your staff a session jam packed with practical advice allowing your business to attract and delight all your customers. The accessibility market is worth well over £12billion to the UK holidays and leisure market so it’s more [...]